SIMPLIFIED ONLINE SHOPPING
1. Finding the product you wish to buy
A Keyword search box are located on the main navigation page of the website. You will find links to categories. More detailed product-specific searches can be done on the navigation bar of each department. Clicking on the product you are interested in will reveal the title or name of the product, its details, including availability and dispatch estimate times. Purchasing the product will require the following steps.
2. Add to cart
Found the products you want to buy? Click on Add to cart. Your shopping cart contains all the products that you have selected to buy. Once you’ve added a product to your shopping cart, you can go back and keep searching and adding to your cart. You can access the contents of your shopping cart at any time by clicking on the cart button at the top right of any page on the StAtlantic website.
Products have to be in your shopping cart for you to check out. All your ordered products will be listed here with details regarding price, colour and size. You can alter the quantities here, or remove items from your basket before proceeding to checkout.
3. Checkout
Click Proceed to Checkout after you’ve reviewed the items in your Shopping Cart.
If prompted, sign in to your account or create a new account if this is your first order.
Choose your payment method.
Review your order details and complete payment.
4. Payment
Payment can only be done by credit card. StAtlantic accepts VISA and MasterCards issued by a recognized South African Banking Institution, when it comes to paying with credit card. Your card information is safe and secure, and is encoded in our system by using 128-bit SSL technology. Therefore, rest assured that your card details will by no means be available or accessible to third parties. When you return a purchase, the specified amount will be credited back to your bank account.
When doing credit card payments, you will be redirected to our secure payment gateway to enter your credit card details.
FREQUENTLY ASKED QUESTIONS
Getting personal assistance with my order?
Send an e-mail to enquiries@saintatlantic.com page for answers to frequently asked delivery, order, payment and product questions, or log an enquiry if there’s something specific you need assistance with.
One of our friendly online shopping assistants will come back to you within the following working hours:
Customer Service Working Hours:
Weekdays 9h00 – 17h00
Saturdays 9h00 – 13h00
Closed on Sundays and Public Holidays
Navigating our website
Our Website is best navigated through Chrome, Internet Explorer and Mozilla Firefox. Please make sure you are using the correct and up to date browser to enjoy a seamless shopping experience. If you continue having problems, please e-mail one of our friendly online shopping assistants at enquiries@saintatlantic.com
Items out of stock
We take every care to make sure all our best sellers are routinely stocked however, all our garments and items are available while stocks last. If a product goes out of stock, it will reflect as such on the website or will no longer be visible on the website.
We do our best to prevent sales of products that are out of stock, but due to the digital nature of our business the opportunity exists for an item to go out of stock after an order is placed. If you have already ordered the product on the website when it goes out of stock, we’ll let you know. You will then have the option to be refunded or credited for any amount already paid by you.
Listing of new products on our website
Our website is constantly updated with the arrival of new stock. We update our product range as new fashion lines and brands are released. Keep a close eye on
What’s New.
How long does it take for delivery?
3 – 5 working days (where stock is available) delivery anywhere in South Africa. Extra costs will be added for International delivery only by prior arrangement. Shipping prices are included in the prices of our products.
My items have not arrived yet. What must I do?
Once we’ve received your order, we’ll send you an e-mail with tracking details. The countdown in terms of the shipping period begins once your payment has been authorised.
For credit cards this means that once the bank gives us an authorisation code. For cash deposits and Internet transfers this means once the funds reflect in our bank account.
Business days are defined as Mondays to Fridays, excluding public holidays. Please allow at least 5 business days for your order to arrive. You are able to track the status of your order using the tracking ID sent to you. If you have any concerns, please do not hesitate to contact us via
enquiries@saintatlantic.com
